recruitment in IGATE company

Company Name: IGATE

Job Role: Systems Associate

Company Website: www.igate.com

Job Description: 

* Should possess 60% and above throughout academics

* Certifications like MCSE/CCNA /PMI/ITIL are preferred

* Willing to work in night shifts

* Willing to sign 2 years of Service agreement

* Basic computing skills

* Good written and oral communication skills are required 

* Fresher’s with Graduation in BCA/BSc can apply passed out in 2014 & 2015 only 

* Qualifications:  BE / BTech /MCA

* Maximum 1 year of experience in an international call center can also apply with above          said qualifications only  

* Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.

* Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.

* Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc. 

* Meet customer requirements through first contact resolution.

* Clarify customer requirements; probe for and confirm understanding of requirements or problem.

* Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

* Listen attentively to customer needs and concerns; demonstrate empathy.

* Confirm customer understanding of the solution and provide additional customer education as needed.

* Prepare complete and accurate work and update customer file.

More Details & Apply